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UNITA advances a common model for university service redesign

Participants in the Building a UNITA Common Model for Service Redesign workshop pose for a group photograph at UPNA.

Representatives from across the UNITA Alliance came together at the Public University of Navarre (UPNA) for a three-day workshop aimed at turning shared reflection into practical proposals for improving university services. Participants assessed their institutions’ readiness for change, developed plans for institutional service redesign laboratories and identified initial challenges, laying the foundations for a common UNITA model.